Help & support

How Mondo works for shoppers, drivers and stores — and how to reach us.

Get help with an order or account

How Mondo works

One marketplace for Barbados stores, one cart, one checkout.

Prices & payment

What you see is what you pay.

Delivery & tracking

Island-wide delivery, priced by road distance.

Returns & order issues

We're here if something isn't right.

Refund & returns policy

Drivers & the Mondo Driver app

How deliveries work from the driver's side.

Drive with Mondo

For stores & suppliers

Sell to all of Barbados through Mondo.

Help & support

How Mondo works

What is Mondo?

Who sells the products?

Can I order from several stores at once?

How do I find the right product?

Do I need an account?

Are recommendations private?

Prices & payment

Do prices include VAT?

What does a crossed-out price mean?

How can I pay?

Can I use a promo code?

Where are my invoices?

Delivery & tracking

How much is delivery?

How is the fee calculated?

How do I track my order?

What is my delivery code?

Can my parcel be left at the door?

What if I miss my delivery?

Who appears on my card statement?

Age-restricted items

Can I leave directions?

Returns & order issues

Something is missing or damaged

How do I get help?

How do returns work?

Can I cancel an order?

Drivers & the Mondo Driver app

How do I become a driver?

How do I sign in to the driver app?

How do I get jobs?

What happens during a job?

How do I finish a delivery?

How much do drivers earn?

What if I can't take a job?

What if I lose signal?

Emergencies on the road

Fuel receipts and profile changes

Can I carry more than one order?

What documents do I need?

When and how do I get paid?

Do I ever pay at the store?

What if there's a problem at pickup?

What if nobody is home?

Price tags and receipts

Delivery photos

Navigation and help on the road

Is my location tracked?

What if I type the wrong delivery code?

For stores & suppliers

Can my store sell on Mondo?

How do collections work?