Marketplace Buyer Policy

Buying from other users

Marketplace listings are sold by independent sellers, not by Mondo, and are clearly labelled with the seller's name. The seller is responsible for the item, its description, condition and delivery. Mondo does not inspect or guarantee Marketplace items, and Mondo's own Returns and Warranty policies do not apply to them.

Last updated: 28 September 2026.

Mondo buyer protection

When you pay through Mondo checkout, the seller is not paid until you confirm you received the item or the protection period ends. If an item does not arrive, or is significantly different from its description, report it within 3 days of the expected delivery or hand-over date and we will review it.

If we find in your favour, we will refund your payment to the original card. Protection does not cover buyer's remorse, items paid for outside Mondo, or problems reported after the protection period.

Meeting in person

If you arrange collection, meet in a busy public place during daylight, bring someone with you, and inspect and test the item before confirming receipt. Mondo is not responsible for any in-person meeting between users.

Limitation

Mondo's liability for any Marketplace purchase is limited to refunding the amount paid through Mondo checkout under buyer protection.