Warranty Policy
How manufacturer warranties work on products bought through Mondo.
Manufacturer warranty
Mondo is a reseller and does not provide its own warranty. New products carry the manufacturer's warranty, where one is offered, on the manufacturer's terms. Warranty length and coverage vary by brand and product.
Last updated: 28 September 2026.
Making a claim
Within 7 days of delivery, contact Mondo and we will handle the fault under our Returns policy. After that, contact the manufacturer or its authorised service provider directly, or contact us and we will help put you in touch with the partner store or manufacturer.
Keep your Mondo receipt as proof of purchase. Back up and remove your data and account locks before handing in a device.
What warranties do not cover
Warranties generally do not cover accidental damage, liquid damage, power surges, normal wear, cosmetic damage, misuse, software problems, or devices opened or repaired by unauthorised people.
Mondo makes no warranty of its own, express or implied, beyond what Barbados law requires.
Customer service
support@shopmondo.online · (246) 433-3710 · Mon–Fri 8:30am–5:00pm
Horse Hill, St. Joseph, Barbados
