How Mondo Uses AI

What the Mondo assistant is

Mondo's assistant is an artificial intelligence (AI) tool that helps you find products, compare prices, check stock and delivery, follow your orders and set price or stock watches — by chat or by talking. It is not a person, and it will tell you so if you ask.

Last updated: 28 September 2026.

Truthful answers

The assistant only states prices, stock, delivery details and order information that come from Mondo's live catalogue and your account at that moment. It is instructed never to guess or invent products, prices, discounts, specifications or delivery times, and to say when it doesn't know or can't find something.

AI can still make mistakes. The product page, your cart and checkout always show the final price, stock and delivery fee — those take priority over anything the assistant says.

What it will and won't do

It helps only with shopping on Mondo. It declines unrelated requests, including medical, legal or financial advice, and will not help with prohibited, dangerous or illegal items or with fraud.

It cannot take payment, place orders, cancel, refund or grant discounts. You add items to your cart and pay yourself on our secure checkout. Refunds, damaged or missing items and disputes are handled by our Support team, and some support answers are checked by a person.

It recommends what fits your needs and budget and never invents urgency or pressures you to buy.

Your privacy

The assistant can see only your own orders, saved items, watches and conversations — never another customer's, driver's, seller's or staff member's details. It will never ask for your card number, delivery PIN, password or one-time code. Please don't share them; if you do, it won't repeat or store them.

Your conversations, including spoken ones turned into text, are saved to your chats so you can continue them. The assistant only listens while you are talking to it, and we don't keep voice recordings.

To improve suggestions, the assistant remembers shopping preferences you share (for example favourite brands, a budget or items you said aren't for you). It does not keep sensitive personal details such as health, religion or politics. You can review, edit or delete everything it has learned on the "What Mondo knows about you" page in Ask Mondo, and delete conversations at any time.

Conversations are processed by trusted AI providers on our behalf only to answer you; they are not sold or used for advertising. See our Privacy Policy for more.

Human oversight

Mondo staff review assistant activity logs to keep it accurate and safe, and AI never makes final decisions on refunds, disputes, driver documents or account actions — a person does.

If the assistant gets something wrong or behaves unexpectedly, please tell us at support@shopmondo.online or (246) 433-3710 (Mon–Fri 8:30am–5:00pm).