Delivery Policy

Where we deliver

We deliver within Barbados only. We do not ship internationally.

All orders are delivered to your door by a Mondo driver. We do not offer in-store collection.

Last updated: 28 September 2026.

Delivery times and charges

Delivery costs $10 plus $1.50 per km, and express or free-delivery options are shown at checkout. Charges and an estimated delivery date are shown at checkout before you pay. Items shipped from a partner store are marked on the product page and usually take 2–5 business days after the store confirms availability.

Delivery dates are estimates, not guarantees. We will contact you if there is a delay, and you may cancel for a full refund if an item has not been dispatched.

Receiving your order

Someone aged 18 or over must be available to receive the delivery and give the driver your one-time delivery code. Once handed over, responsibility for the items passes to you.

Orders are left at the door only if you have given permission in your order, and the driver photographs where the parcel was left. Gifts and high-value orders are always handed over in person; for high-value orders, only the cardholder named at checkout can receive the order, after showing photo ID.

Please inspect the package on arrival and report visible damage or missing items within 48 hours.

Large items are delivered to the ground floor or kerbside unless agreed otherwise. If a delivery fails because nobody is available or the address is incorrect, the parcel is returned and we will tell you your new delivery day. After two missed attempts a redelivery fee may be deducted if the order is cancelled.

Questions

Contact us at support@shopmondo.online or (246) 433-3710 (Mon–Fri 8:30am–5:00pm).